Hello, my beautiful readers!!
I am here with my new topic and it is all about how to talk to customer care. This topic, because I feel that not everyone has the right etiquette to get the best possible help from customer executives. Here I am with 11 points that would help you to get the best out of customer care. Read all the points as all are important.
1. Always Greet
Always remember that the first impression is the only impression. Start your conversation with a greeting. This is because maybe the person’s mood is not so good, because of the previous conversation, so give him/her a refreshment by greeting. Try this and see the change in customer care executive behavior yourself.
2. Do Not Be So Aggressive without Explaining Your Problem
Yes! This is the worst thing I have ever seen. How can you be aggressive without explaining your problem? How would he/she know? and it will ruin their mood and as a result, you won’t get the best help. Think about this.
3. Do not Use Abusive Words While Chatting Online
While chatting, we always assume that the person is a young boy. How can you predict that and I do not know what makes you so sure about this? The person can be a boy, a girl or anyone of your father’s or mother’s age. Think about the words and language that you use. It is not always that you will be polite but at least do not abuse anyone.
4. Do not Always Assume That the Person is a Young Boy
Like the previous point, do not assume that the person is a young boy. Be respectful and try to get the best help possible and I am sure that abusing will never work.
5. Be Ready with Your Answers for General Questions
Not every but some questions are general like email id, customer id, order id, etc. Be prepared with all of the general answers. Do not keep on holding a call for every answer that will irritate customer executives and waste your time as well.
6. Call in a Distraction-Free Environment
Do not start a conversation in an environment with distractions. Find a place that is distraction-free and then the person can understand your problem and solve that.
7. Keep Your Tone Friendly
Yes! This is the most important. Do not start like you are the boss. Just keep your tone friendly that will make him/her help you better.
8. Be Clear About What You Want and Listen to Solutions Carefully
It happens sometimes that we are not clear about what we want instead of that we start what we are going through because of that particular problem. So instead of explaining withstanding, explain what exactly you want from them. That will make him/her clear about what they need to do. After that, all listen carefully about the solutions he/she is giving you.
9. Ask for Solutions without Shouting
I have noticed that most people explain problems and then start shouting or blackmailing that is never going to help you. They are not scared of you at all and your problem won’t be solved. So be friendly and ask for a solution anyhow.
10. Ask Him/Her to Escalate Your Problem to Supervisor
It happens that a customer executive can not solve every problem or not in their responsibility. In that case, you should ask to escalate your problem to the supervisor or respective person. Even if you are yelling at him/her, that won’t help, so have patience and make your problem escalated to respective person.
11. At last!! Always Say Thank You
Even the problem is not solved, say thank you. Just because you should be kind and spread happiness.
Thanks for reading my article. I hope it could help you even a little. If so, then please let me know in the comments. Your comments help me to write more and more. And guess what! You can suggest the next topic.